Job Description
Fraud Alerting - Associate - Cyber Security Operations Profile Description Division ETS Location 0 Were seeking someone to join our Fraud Alerting Investigations team responsible for the timely identification and immediate investigation of activity that could potentially expose the firm to monetary losses. CDRRTechnology The Cybersecurity organization's mission is to create an agile, adaptable organization with the skills and expertise needed to defend against increasingly sophisticated adversaries. This will be achieved by maintaining sound capabilities to identify and protect our assets, proactively assessing threats and vulnerabilities and detecting events, ensuring resiliency through our ability to respond to and recover from incidents and building awareness and increase vigilance while continually developing our cyber workforce. Fraud Department Fraud Operations mission is to deliver first-line defences to protect clients and the firm against Internal and External Fraud. We have powerful capabilities to be alerted to potential issues, make near real-time decisions both externally and internally, react to industry threats, and protect the firm. Refer attached for more details on core functions. Cyber Security Operations This is Associate position that monitors, detects, and responds to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firms global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firms infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, theres ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team thats eager to create, innovate and make an impact on the world? Read on What youll do in the role: In an effort to protect client assets, provide a safe and secure banking environment, and minimize financial loss to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring client activities to detect and curtail fraud. The Fraud Alerting Investigations Team is the Firm's first line of defence for monitoring suspicious transactions as part of the Fraud Operations Division. The team is responsible for the timely identification and immediate investigation of activity that could potentially expose the firm to monetary losses. The successful candidate will work closely with other teams within the Fraud Operations division as well as other stakeholders across the Firm. The role requires the candidate to have working knowledge of the financial services industry and ability to work directly with the customers. The Successful Candidate Will Be Responsible For: Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements Partner with multiple stakeholders as appropriate to remediate confirmed fraud events Maintain understanding of operational business processes, policies and systems Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure Identify and communicate new fraud scenarios and/or process gaps to management Learn other operational support functions for backup and cross-training purposes when needed Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations
