Job Title:
Forecasting Analyst
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
- Develop and maintain a comprehensive forecasting model, using regression analysis, Time series forecasting knowledge
- Utilize Workforce Management tools to forecast call volume, AHT, and shrinkage
- Collaborate with tactical Workforce teams
- Coordinate and facilitate collaboration with Operations leadership, Marketing, Human Resources, Finance, IT, other outsourced partners to capture forecast
- Manage forecast results by providing feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology
- Provide long-term forecasts to Operations leaders and product owners in support of future strategic initiatives
- Provide medium and short term forecast to account for changes in campaigns or volume disruptors
- Required/Desired skills:
- Good communication and interpersonal skills
- Hands-on experience in Mathematical and Statistical modelling (Rstudio, python)
- Develop and maintain a comprehensive forecasting model using Regression, Time Series.
- Liaising with stakeholders with regards to Forecast generated and adjusting if required.
- Experience normalizing and utilizing historical data for forecasting
- Strong business acumen combined with exceptional communication skills
- Exceptional analytical, problem solving and decision-making skills
Location:
IND BANGALORE-MANYA Work-at-Home
Language Requirements:
Time Type:
Full time
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