Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
Role and Responsibilities
General
- Executes all tasks assigned by his/her supervisor
- Demonstrate high degree of standard awareness, promotes team work and act as a role model
- Attains all scheduled training sessions
- Displays warmth, care and enthusiasm when dealing with guest and fellow colleagues
Departmental
- Prepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderliness
- Takes order for guest, serve food and beverage and serve as per the hotel services and products
- Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively
- Provides genuine hospitality
- He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
- He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
- Keep abreast of events happening in the hotel
Specific responsibilities and task
General
- Adheres to the hotel’s code of conduct and grooming and hygiene standards
- Is seen on working hands-on, assists colleagues in crunch times, walk the talk
- Actively participates in briefing and meetings
- Maintains a clean and orderly work area and promotes a safe working environment
- Performs any additional duties as assigned
- Does the linen pickup and main the stock
- Has to set the side stations after every meal period
Departmental
- Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
- Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
- Requisitions supplies according to established procedure
- Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
Appropriate manual/policy and procedure:
- Four seasons service culture standards
- Four seasons core standards
General:
Front and lobby areas
Problem resolution
Heart of the house/employee dinning
Staff locker rooms
Compliance policies
- Confidential, privacy and proprietary data statement
- Policy against harassment
- Electronic system policy
Skills and Abilities:
- Has to have 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurant
- Possesses aptitude and upward mobility
- Should be flexible in working in different outlets on business demand
- Possesses excellent English, math and psychometric abilities
Basic beverage knowledge preferred
