Job Description
Job Description
To manage the F&B operations. As a Food & Beverage Manager, behaves in an exemplary fashion, leads by example and is responsible for the Food & Beverage operation. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Ensures guests are well looked after, from the moment they arrive to the time they leave.
- He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client’s specifications.
- Optimizes the Meeting offer by making proposals
- Applies the brand's quality standards (SOP)
- Offers attentive service to guests, adapting to any constraints.
- Establishes good relations with guests, offering advice and fostering customer loyalty.
Operational
- Organizes the work for the team, including the need to multi-skill in employees for job requirements
- Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
Qualifications
•Diploma in Tourism / Hospitality Management
•Minimum of 2 years of experience in a similar capacity with proven track records
•Experienced in all aspects of banquet service, especially in local function styles
