Job Description
Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.Job DescriptionAssist in greeting and seating guests.Perform the task of maximize sales opportunities through knowledge of product and suggestions. Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.Assist in supervising the team in providing quality service to the guests.Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.Serve food and beverage to guests in the restaurant/banquet area.Assist with the set up of the outlet/ banquet areaParticipate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.Promote the restaurant’s specialties and serve in accordance to the established standards.Ensure that the working areas are well maintained.Be helpful towards guests that need assistance.Clean and prepare tables for inflow of guests.Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.Keep tables and service areas clean and tidy as per procedure manual.Maintain hygienic food service techniques during service.Take responsibility for your designated section and station.Coach and train team to deliver consistent servicePerform all tasks to Fairmont Brand standards.Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.QualificationsProjects professional image at all times through personal presentation/ interpersonal skills.Understanding of luxury guest expectations and a desire to exceed these expectations.Initiates contacts and establishes raport easily.Organises time and work efficiently.Excellent verbal and written communication skillsHas the ability and willingness to undertake further developmentWillingness to work weekends and public holidays as part of the job role.Has the aptitude and willingness to undertake further development with Fairmont. Hold a Food Hygiene certificate.Additional InformationBachelor’s degree in Hospitality Management or related field preferred.Proven experience in a customer service role, preferably in hospitality or a luxury service environment.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Ability to multitask and remain calm under pressure.Knowledge of the local area and its attractions is a plus.Proficient in Microsoft Office Suite and property management systems.
