Fixed Income Trade Support Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job summary: 

As a Trading Services Analyst within our dynamic team, you will act as the vital link between business, technology, control partners, and operations. Your role will involve investigating inquiries, monitoring trade execution flows, and reconciling trades, thereby gaining a profound understanding of our trading platforms and systems. Your ability to provide and communicate solutions in a fast-paced, high-pressure environment will be highly valued, as it significantly contributes to our operations and client satisfaction.

Job Responsibilities:

• Manage the end-to-end client trade life cycle, including allocation, prematching, and fails management.
• Reconcile the completeness of trading activity sent to the firm's surveillance system.
• Conduct REG W and RG K checks.
• Follow up with the tech team to resolve any breaks.
• Adhere to the governance and reporting framework to report breaks, engaging with MO & Business Control Managers.
• Perform reconciliation activities between front, middle, and back office systems to maintain a controlled environment.
• Investigate risk management systems for economic breaks using query management tools.
• Collaborate with settlements, confirmations, and accounting to address related queries and issues.
• Monitor live reject queues and clear exceptions in a timely manner.
• Interact with clients via mail and hotline for live client interaction.
• Compile ad-hoc reports requested by front office or other middle/back-office groups.

Required qualifications, capabilities and skills:

• Graduate with a minimum of 4+ years of experience in investment banking operations.
• Possess knowledge of fixed income products, including cash bonds and repos.
• Understand the fixed income trade life cycle.
• Demonstrate a good understanding of the control environment with risk and control awareness.
• Know the front-to-back operations process, including confirmations, settlements, and regulatory reporting, and facilitate issue resolution across teams.
• Exhibit attention to detail and a sense of ownership, prioritizing effectively and managing within deadlines.
• Be a great team player, able to work in a pressurized and changing environment.
• Possess strong analytical and numerical skills, with clear communication abilities for collaboration and challenge.
• Demonstrate work management skills, including time and workload management, self-starting, planning, and productivity focus.
• Take ownership and be delivery-focused, capable of delivering independently and seamlessly.
• Be PC literate, with proficiency in MS Excel, Word, and Access, and open to working in the EMEA shift

Preferred qualifications, capabilities and skills:

• AI tools = Alteryx, Tableau and U I Path knowledge would be an advantage
• Strong technical skills, especially in Excel (VBA is a plus)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.