Fixed Income Middle Office- Sales support / Client Services - Associate

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary: 

As a Trade Lifecycle Analyst within JPMorgan Chase, you will be instrumental in upholding the firm's strength and resilience. Your role will involve identifying new and emerging risks, and applying your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities:

• Swiftly review intraday exceptions to resolve trade ‘affirmation’ with counterparties and unmatched trades in the global settlement markets, and set up SSIs (Standard Settlement Instructions) to ensure timely settlement.
• Maintain awareness of market settlement protocols and cut-offs to ensure timely settlement.
• Utilize strong verbal and written skills to address high volumes of client and front office queries.
• Demonstrate very strong multitasking skills to manage high trade volumes, market cut-offs, and address real-time sales queries within tight deadlines.
• Identify and fix recurring trade breaks to increase trade STP (Straight Through Processing).
• Partner with onshore/local teams to identify and remediate root causes impacting STP.
• Drive the agenda by presenting the business case, partnering with technology, and leading to full delivery with minimal supervisory oversight.

Required qualifications, capabilities and skills:

• Strong product / prematching/ settlement knowledge 
• Strong multi tasking skills in a high pressure environment with Sales, Clients, market cut offs. 
• Understanding of the settlement market practices and protocols 
• Must have a strong drive for results – to enhance Trade STP 
• clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate
• Attention to details and sense of ownership
• Great team player able to work in a pressurized and changing environment
• Strong problem solving, control, and project management skills

Preferred qualifications, capabilities and skills:

• Strong technical skills (Tableau, alteryx, etc) would be an added advantage

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.