GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Specialist, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment
Key job responsibilities
Hands on and in-depth knowledge of AR process
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
• Work with cash application team to apply payments timely & accurately
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
• Provide accurate forecasting of collection promises
• Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
• Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
• 5-7 years of relevant experience in Accounts Receivables
• Good ability to communicate internally and externally
• Good ability to take initiative and self- start when necessary
• Proven ability to develop new ideas and creative solutions
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines and prioritize workload
• Fluency in Microsoft Excel is a must
- Experience using data to influence business decisions
- Post-Graduation or Master’s Degree in Accounting/Finance or a related field.
- • Previous experience of 5-7 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role
- 7+ years of experience in Accounts Receivables (AR)
- • Experience interpreting data to make business recommendations