This role offers a unique opportunity to make a significant impact in a high-growth environment, where your ability to identify, communicate, and drive improvements will be essential. You will build and manage direct relationships with top-tier vendors, coordinating problem-solving efforts to ensure a seamless vendor experience and smooth business operations.
We are looking for individuals with strong communication and analytical skills, a passion for process optimization, and a knack for problem-solving. If you're driven to dive into the details, take ownership, and thrive in a fast-paced environment, this is the career opportunity you’ve been searching for!
About the Role:
The successful candidate will join the Global Finance Operations team and take responsibility for enhancing the vendor experience and managing complex dispute resolutions.
Key Responsibilities:
Identify the root causes of issues within the Accounts Payable function or Amazon’s internal systems, and lead initiatives to resolve these problems. This includes conducting follow-ups, communicating opportunities for improvement, and agreeing on action plans.
Analyze supplier trends and manage mediation efforts based on these insights.
Serve as the primary point of contact for top Amazon suppliers, aiming to build strong business relationships, foster trust, and resolve conflicts to prevent shipment holds or disruptions to business operations.
Prepare and maintain vendor health scorecards, conduct regular reviews, and proactively address vendor accounts at risk of delivery holds by managing account balances.
Address vendor inquiries and concerns related to their accounts, ensuring they are familiar with and use Amazon’s tools effectively.
Additional Responsibilities:
Analyze operational performance metrics and present data to both vendors and internal teams.
Work independently with meticulous attention to detail, quickly identifying and resolving discrepancies, variances, and failures.
Collaborate with Retail and Finance teams to prioritize vendor account management, aligning on business decisions, objectives, and communication strategies.
Be flexible to work in various shifts, including nights, weekends, and holidays, as business needs dictate.
Key job responsibilities
Identify root causes of issues within the Accounts Payable function or Amazon’s internal systems, and lead initiatives to resolve them. This includes conducting follow-up actions, communicating areas for improvement, and agreeing on corrective action plans.
Analyze key supplier trends to guide mediation efforts based on insights, ensuring smooth supplier interactions and issue resolution.
Serve as the primary point of contact for top Amazon suppliers, fostering strong business relationships, building mutual trust, and resolving conflicts to prevent shipment delays or business interruptions.
Prepare and manage vendor health scorecards, conducting regular reviews and proactively identifying at-risk vendor accounts to avoid delivery holds by working on account balances.
Address vendor inquiries and concerns regarding their accounts, ensuring they are fully equipped to use Amazon's tools effectively for smooth interactions.
- Experience using data to influence business decisions
- Master's/Bachelor's degree with 8+ years of post-qualification experience in Shared Services, Accounts Payable
- 3+ years of project management experience working cross-functionally with technical and non-technical teams
- Strong customer focus (both internal and external)
- Demonstrated ability to work independently in ambiguous situations
- Results-oriented work ethic with a strong desire to exceed expectations
- Excellent interpersonal, written, and oral communication skills
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in TM1, Data Warehouse and SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.