Financial Services Account Associate I

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%Job Description

About Team:

The Transfer Agency is a division responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. Customer support may include but is not limited to Accounts setup, Shareholder data maintenance, ​and overall record keeping.

Job Eligibility

• preferable female candidates
• Excellent communication and interpersonal skills
• this opportunity is for freshers
• Finance or commerce graduate
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• Ready to work night shifts (5 days in a week)
• Temporary work from home. Flexible to work in an office environment post operations begin in the office.
• this opportunity is exclusively available in the Pune location

What you will be doing:

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template emails or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

Competencies:

• A good team player

• Experience of working with global/other teams

 • Detail oriented and regard for timeliness

• High regard for deadlines and deliverables

• Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.

 What we offer you

A fantastic range of benefits including medical, dental, vision, and paid vacation Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities – FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respect 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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