You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The position shall be responsible for managing the team of people providing Procurement Operations & Payment Related Services including Vendor Onboarding, Query Management, Purchase Order and support to the Stakeholders.
- Apply unique skills and interests to develop new opportunity domains. Deliver high quality and accurate results in a timely manner
- Analyze the existing environment and derive opportunities, recommend alternative solutions to technical problems.
- Proactively anticipate/identify issues, and control deficiencies, through testing processes monitoring, assessing the impact of each, and work with stakeholders to develop and implement appropriate mitigating action plan.
- Successfully manage time pressure, work against deadlines, and deliver strong results on schedule; prioritize based on customer or business need, urgency, and/or importance; effectively integrate and align with internal business partners and team members.
- Maintain internal control / operational risk competency through ongoing training and professional development including direct reports.
- Challenge team to ‘raise the bar’ and drive continuous improvement. Build talent pipeline by identifying steam members with high potential for succession planning and coaching
- Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to leadership & stakeholders with regards to process improvement, best practices, risk reduction as appropriate.
- Manage critical business relationship & engage stakeholders as and when necessary
- Implement Control to ensure no fraud or inaccuracy in the Vendor setup process
- Ensuring that process queries are handled within specified timelines with a strong hold on the sentiment.
- Drive continuous process improvement (Reducing the average resolution time) and address any service deficiencies.
- Timely and efficient monitoring of key service delivery metrics and identifying any gaps or process failings around productivity and quality metrics.
- Continuously determines the optimal distribution of workload within the context of the team resources and skill sets and to identify source and recommend the redeployment of additional resources as may be required to meet customer requirements.
- Incumbent should have sound knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines
- Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English a must.
- Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements.
- Frequent contacts with internal/external customers and other company representatives at all levels of management.
- Ability to drive team cohesiveness, collaboration, and cooperation within team and cross functionally in a multi-cultural environment.
- Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions.
- Should be flexible to work in the shift environment.
- Customer orientation /ability to empathize with the customer.
- Demonstrated ability towards troubleshooting and query resolution.
- Must be detail oriented with good problem-solving skills.
Qualifications:
- Graduation/post-graduation with minimum 5-7 years of post-qualification experience in handling procurement & payment process.
- The candidate having prior experience of handling team, is preferred.
- Proficient with MS Excel and PowerPoint, Familiar with procure to pay process flow.
- Ability to prioritize and to multi-task in a fast-paced environment, Ability to handle confidential information in a discreet, professional manner, Eye for detail.
- Able to meet deadlines, excellent oral and written communication skills, Excellent organizational and analytical skills. Candidate with prior experience of managing procurement operations and client relationship will be preferred.
Preferred Qualifications
- Knowledge of Platforms:
- Oracle
- SAP Ariba
- Bridger Insight XG
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
