Finance Operations Director1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Finance Operations:

• Work closely with US Finance Operations Leader to drive performance and manage a high-performing finance team.
• Oversee daily operations and ensure success of the Finance Operations USI team.
• Accountable to US functional leads (AR, Billing, AP) for the quality of service provided by USI team.
• Lead negotiation of Service Level Agreements (SLAs) with firmwide and functional leaders.
• Identify and assess issues, manage risks, and provide guidance for continuous improvement.
• Serve as a trusted advisor, offering strategic recommendations to improve operational efficiency and performance.

Process Improvement and Innovation:

• In partnership with US functional leads, regularly assess and enhance processes to improve efficiency and effectiveness.
• Implement best practices and innovative solutions to boost accuracy and speed.
• Keep up-to-date with industry trends and advancements in Billing, Accounts Payables, and Accounts Receivables, including the use of AI and automation technologies.

Team Leadership and Development:

• Build, nurture, and lead a high-performing Finance Operations team in USI.
• Offer mentorship, training, and career growth opportunities for team members.
• Cultivate a collaborative and inclusive team culture within the Finance Operations group in USI.
• Promote a positive work environment that encourages innovation, teamwork, and knowledge-sharing.

Talent Retention & Budget Management:

• Collaborate with internal and external stakeholders, including vendors, to optimize and enhance talent acquisition.
• Lead the onboarding process, manage goals, and provide ongoing feedback in partnership with US functional leads to manage attrition.
• Conduct mid-year and annual performance reviews in collaboration with function leads.
• Negotiate and manage compensation.
• Review and manage the annual budget for Finance Operations in USI.

Client Service and Relationship Management:

• Ensure high levels of both internal and external client satisfaction through proactive communication, effective problem-solving, and regular feedback review.
• Build and maintain strong relationships with stakeholders across the organization.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Graduation in BCOM/BBA or any other similar field
• Advanced degree or professional certification (e.g., MBA) preferred

EXPERIENCE

• 10-12 years of progressive experience in Finance Operations or comparable experience – Required
• Proven experience with Workday – Preferred
• Professional services experience – Preferred

TECHNICAL/SOFT SKILLS

• Strong analytical skills with the ability to interpret complex financial data.
• Proficiency in financial reporting tools and software (e.g., Excel, Power BI, etc).
• Excellent communication and interpersonal skills.
• High level of self-motivation, resourcefulness, and client service orientation.
• Ability to manage multiple priorities and deliver high-quality results under tight deadlines.

LEADERSHIP SKILLS

• 5+ years’ experience managing staff - Required
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities - Required
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change - Required
• Strong communication skills; Able to communicate effectively with people at all levels of the firm - Required
• Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - Required

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.