Finance Controller – Hotel Operations (Hospitality)

About the Company: The client is a globally recognized hospitality group known for exceptional guest experiences and a strong legacy of excellence across its expansive portfolio of brands.

Role Objective: The purpose of this role is to safeguard the hotel’s financial integrity by ensuring accurate financial management, compliance, and strategic decision support, while fostering operational excellence and stakeholder trust.

Experience: Minimum of 5 years of progressive finance management experience within the hospitality sector with experience in a full-service hotel

Education: Education background in finance with Chartered Accountant or professional certification (eg. CPA) or equivalent preferred.

Primary Responsibilities

• Financial Accuracy & Compliance
  • Ensure all work is accurate, timely, and compliant with Carlson standard accounting practices and the Uniform System of Accounts for the Lodging Industry (10th edition).
  • Maintain alignment with key constituents: hotel owners, employees, guests, vendors, CHAP Accounting, and internal and external auditors.
  • Delegate authority and responsibility appropriately to employees.
  • Develop and implement systems and procedures for orderly financial reporting.
  • Perform audits to ensure system accuracy and compliance with internal controls and check charts.
• Financial Analysis & Control
  • Provide management with accurate financial analysis and guidance.
  • Investigate and resolve financial reporting issues.
  • Analyse variances to budget in operating statements, and make actionable recommendations.
  • Audit weekly costs and expenses.
  • Identify operational inefficiencies and propose solutions to the Executive Committee, keeping owners informed.
  • Ensure timely and accurate financial reporting as a key indicator of success.
• Operational Finance Management
  • Authorise accounting-related documents in line with Policies and Procedures.
  • Optimise cash flow management and ensure compliance with tax and licensing regulations.
  • Oversee accounts receivable collection.
  • Maintain accurate records of contractual obligations.
  • Prepare and submit tax filings and statutory returns on time.
• Leadership & Employee Engagement
  • Utilise leadership and motivational skills to maximise employee productivity and satisfaction.
  • Develop strategies to achieve Employee Engagement Survey (Kenexa) goals and retention targets.
  • Select, orient, and train qualified employees.
  • Establish clear performance standards and regularly evaluate employee performance.
  • Develop employees for future roles through counselling and development plans.
  • Ensure disciplinary actions are handled with consistency, fairness, and respect.
• Reporting & Decision Support
  • Prepare reports to support improved management decision-making and critical evaluation of activities.
  • Implement Business Intelligence tools as introduced.
  • Direct preparation of information for owners, corporate office, and General Manager.
  • Compile daily, weekly, and quarterly reports.
  • Perform monthly and quarterly balance sheet reconciliations.
  • Prepare check charts, credit reports, month-end reports, and monthly financial statements.
  • Assist departments in preparing budgets.
  • Maintain the capital improvement register.
• Guest Satisfaction & Service Excellence
  • Commit to creating 100% guest satisfaction through the Yes I Can! service philosophy.
  • Provide employees with training and resources to deliver exceptional service and teamwork.
  • Communicate and reinforce the Yes I Can! vision.
  • Continuously seek customer feedback and review management reports to enhance services.
  • Maintain high customer satisfaction and loyalty as a measure of success.
• Policy Adherence & Professional Conduct
  • Keep the General Manager promptly informed of significant issues.
  • Perform responsibilities efficiently, adhering to company policies to achieve role objectives.
  • Foster a cooperative and harmonious working environment.
  • Project a favourable image of the hotel at all times.
  • Adhere to all brand rules, policies, procedures, and workplace health and safety practices.
  • Perform any other reasonable duties as directed by the General Manager or their designate.
  • Continuously strive to improve customer satisfaction and engagement scores.

Skillset and requirements:

• Strong ability to collaborate with hotel employees, management, and external constituents.