Field Support Engineer I

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

The RoleField Support Engineers provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base. This position is based out of Delhi.Your Impact

• AMC activities at Customer site.
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
• Document all customer interaction.
• Actively contribute ideas for better customer service and continuously improve the quality of service provided.
• Show passion for continued learning and stay abreast of new technology and trends.
• Work with other technical teams for inputs and support in day-to-day activities.

What You'll Need

• Bachelor’s degree in Electrical/Computer/Software Engineering.
• 3 to 5 years experienced. Power Utility experience preferred.
• Exposure to SCADA/control systems – Knowledge on OSI Monarch SCADA system is an added advantage.
• Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP
• Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle.
• Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge)
• Excellent Customer Management Skills.
• Excellent communication and writing skills, and ability to facilitate your own meetings as necessary.
• Good troubleshooting skills.
• Knowledge of computer programming. An introduction to C programming is a minimum.
• Ability to work on several projects in parallel in a fast-paced environment.
• Location preference – Anywhere in INDIA
• Ability and flexibility to travel to domestic and international customer sites (less than 30% travel per year).