Job Description
Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.Key ResponsibilitiesSupervise team activities and performance Collect and report performance metricsDevelop team and team membersIdentify opportunities for process improvementAssign and supervise project workWE VALUEAdvanced degreePrevious industry experienceExcellent communication skillsDemonstrated ability to influence at varying levels across the organizationDemonstrated ability to operate independentlyAbility to use experience to appropriately apply the established standardsDemonstrated ability to effectively manage a team Previous customer service experienceAdditional InformationJOB ID: HRD252509Category: Customer ExperienceRelocation Tier: Not ApplicableSecurity Clearance: Aviation Authority (FAA for US): Band: 03Referral Bonus: 15000Requisition Type: Standard RequisitionUS Citizenship: FLSA Statement: FLSA CODE: Exempt
