Field Service Supervisor

Innovate to solve the world's most important challenges

Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

Key Responsibilities

• Supervise team activities and performance
• Collect and report performance metrics
• Develop team and team members
• Identify opportunities for process improvement
• Assign and supervise project work

WE VALUE

• Advanced degree
• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effectively manage a team
• Previous customer service experience

Additional Information

• JOB ID: req455085
• Category: Customer Experience
• Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
• Exempt

Customer Experience (GLOBAL)