Field Service Manager - South Region

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Job Description: Service Manager Level (Hyderabad/Bangalore)

Position Overview: The Manager will oversee technical and administrative support activities, including repair, preventative maintenance, and engineering change upgrades, to ensure the highest level of service and maximize customer satisfaction. This role involves providing direction for pre- and post-sales services, resolving customer concerns, and defining customer contact strategies. The Manager will ensure that adequate records and systems are maintained, schedule personnel for critical situations, and analyses operational processes to identify opportunities for service delivery improvements. This position also involves managing a profit and loss center and ensuring compliance with vendor credentialing requirements for access to VMS client sites.

Key Responsibilities:

Technical and Administrative Coordination:

• Direct the coordination of technical support activities, including repair and preventative maintenance.
• Oversee engineering change upgrades to enhance service quality and customer satisfaction.
• Ensure compliance with financial objectives and maximize service revenue.

Customer Service Management:

• Provide direction for the delivery of pre- and post-sales services and support to customers.
• Participate in resolving customer concerns and developing customer contact strategies.
• Manage customer relations in all service and maintenance matters, ensuring optimal operation of VMS equipment.

Operational Analysis and Training:

• Analyze operational processes, escalation procedures, and perform training needs assessments.
• Identify opportunities for service delivery improvements and add value to the customer.

Resource and Personnel Management:

• Schedule personnel for critical situations and ensure adequate response.
• Manage resources effectively, ensuring employee productivity and growth.

Financial and Reporting Management:

• Establish service budgets and monitor financial performance to achieve service revenue objectives.
• Ensure accurate reporting of all service information, maintaining updated customer maintenance records.

Interdepartmental Cooperation:

• Cooperate with local Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, and other departments.
• Provide necessary support to optimize customer relations and service delivery.

Qualifications and Experience:

• Proficiency in business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software is desired.
• Bachelor’s Degree or equivalent.
• Minimum of 12+ years of related experience in Field Service Engineering with at least one year of management or supervisory experience.

Skills and Knowledge:

• Strong leadership abilities, competence, and confidence to lead people.
• Effective interpersonal skills.
• Fluency in the local language and English, both written and spoken.
• Sound understanding of contract structuring, composition, and negotiation.
• Experience in establishing quotations, costing for jobs, monitoring costs, and execution follow-up.

Certifications and Training:

• Completion of LMS training plan specific to assigned responsibilities.
• Compliance with Vendor Credentialing requirements for VMS client site access (e.g., identification, background checks, drug screens, immunizations, TB testing, healthcare training).

Location: Hyderabad/Bangalore

This position is critical in ensuring high service levels, customer satisfaction, and financial objectives within the Oncology Systems business. The successful candidate will demonstrate strong leadership, technical proficiency, and customer service skills.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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