Join a team recognized for leadership, innovation and diversityBusiness details : HPS – Lifecycle Solutions & Services
Position : Engineer - Services
Qualifications : B.E- Instrumentation/ Electronics
Base Location : Mumbai
Job Profile - Field Service Engr II
Description
· Engineer should have minimum
5-8 years of experience working on DCS/PLC/Scada system
· Engineer is expected to
carry out preventive maintenance / corrective / emergency maintenance visits at
customer sites on DCS/PLC/SCADA systems
· Preventive Maintenance
–Backup, Modification, Report Submission, Supervision of system Cleaning of
existing running system.
· Corrective Maintenance
– Restoring the system from any faults in the system
· Shutdown Maintenance
· Possess fluent oral
& written communications skills
· PC troubleshooting and
Networking
· Documentation - 40 %
documentation is involved
· Knowledge of DCS and
PLC with a hands-on experience.
· Matured skills in
independent troubleshooting / problem resolution on these platforms.
· Understand customer
needs & extend Service Support at site / remote for prompt issue closure
ensuring adherence to Honeywell Process and Quality matrices.
· Build, Develop &
Sustain Customer relationships with effective Customer management.
· Should be able to plan
site visits as per agreed SLAs with customer.
· Required travel 70% to 80%
of the time anywhere in Maharashtra
· Be available 24x7 for
support during exigencies.
· Candidate will have to
keep himself technically updated by completing the assigned trainings.
· The candidate will need
to Build, Develop & Sustain Customer relationships with effective Customer
management.
· The job will involve
Executing Service projects and migrations and will demand long stay at customer
sites.
· Execute Service
projects and migrations
· Identify prospects,
conduct pre-sales site assessment, and develop them into firm leads.
· Constantly probe
opportunities for migrations, add-ons & work seamlessly with customers to
reduce their pain areas by pitching-in the right solution
· ISO, HSE, commercial
guidelines and all Honeywell Process compliance is must.
· Be a single point
contact for all customer needs for designated customers.
· Added advantage if
knowledge of Honeywell System
· Must be willing to
serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7,
365 days.
· Ready to work on ONGC
Platforms (Offshore) for upto 45 Days per visit on rotation basis
· Ready to work on other
western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when
not as Site Support Specialist (Resident Support Engineer).
· Office Process should
be followed timely and accurately.
· Politeness and good
communication skills are required during interactions.
· Leave process and
frequency should be followed as per the standard regional process.WE VALUE
- Previous industry experience
- Previous technical/installation experience
- Previous customer service experience
- Good written and oral communication
- Advanced Degree
- Good presentation skills
Additional Information
- JOB ID: HRD255162
- Category: Customer Experience
- Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
- Nonexempt
Engineering (GLOBAL)
