Job Description
Join a team recognized for leadership, innovation and diversityDescriptionEngineer is expected to carry out preventive maintenance / corrective / emergencymaintenance visits at customer sites on
DCS/PLC/SCADA systemsPreventive Maintenance –Backup, Modification, Report Submission, Supervision of systemCleaning of existing running system.Corrective Maintenance – Restoring the system from any faults in the systemShutdown MaintenanceLogistics Management – Individual should carry the material for restoring the problem atsite. Material IN and Material Out at
customer premises with proper documentation.PC troubleshooting and NetworkingDocumentation – 40 % documentation is involvedSpecial TasksKnowledge of DCS and PLC with a hands-on experience.Matured skills in independent troubleshooting / problem resolution on these platforms.Understand customer needs & extend Service Support at site / remote for prompt issueclosure ensuring adherence to Honeywell Process and Quality matrices.Build, Develop & Sustain Customer relationships with effective Customer management.Should be able to plan site visits as per agreed SLAs and in line with the regional/centralrevenue plan.Required travel 80% to 90% of the time anywhere in India.Be available 24X7 for support during exigencies.Executing Service projects and migrationsPossess fluent oral & written communications skillsIdentify prospects, conduct pre-sales site assessment, and develop them into firm leads.Constantly probe opportunities for migrations, add-ons & work seamlessly with customersto reduce their pain areas by pitching-in the right solutionISO, HSE, commercial guidelines and all Honeywell Process compliance is must.Be a single point contact for all customer needs for designated customers.Added advantage if knowledge of Honeywell SystemMust be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer)Other Mandatory Condition1. Ready to work as a ‘Site Support Specialist ‘(Resident
Support Engineer) 24X7, 365days apart from standard leave policy at different locations
like Offshore Platforms,Mumbai and other sites of
Maharashtra etc2. Ready to work on ONGC Platforms (Offshore) for approx 45 Days per visit. Frequencyof visit to platform will
be after every 30 days after coming from platform as per siterequirement.3. Compensatory offs are not applicable.4. 24 X 7 Support availability is mandatory.5. Ready to work on other western region sites (Maharashtra,
MP, Karnataka etc) as aService Engineer’ when
not as Site Support Specialist (Resident Support Engineer).6. Office Process should
be followed timely and accurately.7. Politeness and good
communication skills are required during interactions.8. Leave
process and frequency should be followed as per the standard regional process.QUALIFICATION: B. E- Instrumentation/ ElectronicsWE VALUEPrevious industry experiencePrevious technical/installation experiencePrevious customer service experienceGood written and oral communicationAdvanced DegreeGood presentation skillsAdditional InformationJOB ID: HRD243777Category: Customer ExperienceRelocation Tier: Not ApplicableSecurity Clearance: Aviation Authority (FAA for US): Band: 03Referral Bonus: 15000Requisition Type: Pre-sourcing RequisitionUS Citizenship: FLSA Statement: FLSA CODE: Nonexempt
