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Job Description

Job TitleField Service Engineer- MRIJob Description

Job title:
Field Service Engineer- MRI
Your role:


• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements.


Delivery: 


The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
The FSE would also provide Demonstration  Support for the system in the region
The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
The FSE would implement FCO.
Ensure Reduced down with timely updates to customer.
Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.



Selling :


As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
FSE would coordinate the process of Spare parts Sales with the Customer
Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration


The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction


FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.



You're the right fit if: (
 


5+ years of exp into MRI Modality.Experience in Service, Maintenance and installation.

Open to trave



About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.


Job Details

Job Location
India
Company Industry
Other Business Support Services
Company Type
Employer (Private Sector)
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
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