Field Service Engineer, Bangalore

Technical Support - T2

Field Service Engineer/Factory calibration engineer

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in providing high-quality onsite customer support, factory calibration Do you enjoy and represent the face of the company to our customers? Then read on!

We are currently seeking a Field Service Engineer who will be responsible for being the first touch point for the customer serves as our most important brand ambassador. who has all the requisite knowledge of the product that includes the theory, hardware, features and its application. FSE should be capable of demonstrating the features and ensure that customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers’ expectations.

FSE also own the responsibility of providing installation, warranty and post warranty services and convert the unit from warranty to service contract immediately on expiry of the warranty period. FSE also ensures on-time renewal of service contracts.

In this role, you will be responsible for:

Essential Responsibilities:

• Field Service
  • Adhere to repair time and response time requirement
  • Provide installation, breakdown repair, Modifications and Preventive Maintenance services
  • Adhere to all service documentation guidelines
  • Comply to Service SOP and guidelines

• Factory Calibration Service
  • Adhere to repair time and response time requirement
  • Adhere to all service documentation guidelines
  • Maintain records of instrument inward, calibration SOP, outward records.
  • Comply to Service SOP and guidelines                                    

• Service Business
  • On time Warranty conversion
  • On time Contract renewal
  • Quote to Cash process for Time and material Jobs

Support Service campaigns and special initiatives

The required qualifications for the job include:

• Degree or equivalent in Engineering
• Min 3+ years experience in the same capacity in a MNC environment

It would be a plus if you also possess previous experience in:

• Knowledge of lab exposure or experience
• Knowledge of calibration and documentation
• Excellent verbal / written communication skills and leadership

Language: fluent English

Location: Bangalore

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.