Customer Relations: Contributes customer satisfaction by executing service work according to customer order and expectation. Create and maintains good relationship with customer and identifies new sales opportunities.
HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge.
Strategic Leadership: Coordinate with Operations, SCM and project management personnel for deliverables on daily basis.
Projects: Handle green field projects independently including civil, installation, testing and commissioning.
Continuous Improvement: Good inter-personnel skills, flexible Job demands, travelling.
Communication: Customer handling skills, coordination/communication skills for taking support from cross functional team member to address the customer urgency.
Your Responsibilities:
Visit to customer site to attend customer call/address customer complaint.
Investigation of failure mode, data collection and analysis.
Conduct harmonic measurement and study as and when necessary.
Health checkup of existing install equipment’s under AMC
Prepare RCA/8D reports of customer complaints.
Prepare ABRA, FQP, Bar chart based on project requirement.
Perform Installation checks, Testing of all equipment’s through suitable instruments & commissioning.
Signing of performance report and collecting feedback & appreciation certificate from customer.
Site learning feedback convey to respective functions for improvement action in weekly call.
Coordination with factory for attending material and other warranty related issues.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
Diploma / BE In Electrical & Electronics Engineering (EEE) with aggregate >7.5
Excellent soft skills and basic knowledge of all Microsoft applications.
A Resident of Western and Southern part of India shall be added advantage.
Dedicated, focused, innovative and energetic personality.
Proficiency in both spoken & written English & Hindi language are required.
