Field Service Engineer

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Job Description:

Business Information:

• Function: Cater services for all Power Quality Products and Solutions
• Scope: Before Tendering and After Sales Services
• Work Area: Within India and Overseas sites on case to case basis
• Deputation Location: DBR, Bangalore
• Products & Solutions: C&F, APFC, HPFC, SVC, FSC, STATCOM, DYNACOM, AHF, AIP….

Mission Statement:

• Customer Relations: Contributes customer satisfaction by executing service work according to customer order and expectation. Create and maintains good relationship with customer and identifies new sales opportunities.
• HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge.
• Strategic Leadership: Coordinate with Operations, SCM and project management personnel for deliverables on daily basis.
• Projects: Handle green field projects independently including civil, installation, testing and commissioning.
• Continuous Improvement: Good inter-personnel skills, flexible Job demands, travelling.
• Communication: Customer handling skills, coordination/communication skills for taking support from cross functional team member to address the customer urgency.

Your Responsibilities:

• Visit to customer site to attend customer call/address customer complaint.
• Investigation of failure mode, data collection and analysis.
• Conduct harmonic measurement and study as and when necessary.
• Health checkup of existing install equipment’s under AMC
• Prepare RCA/8D reports of customer complaints.
• Prepare ABRA, FQP, Bar chart based on project requirement.
• Perform Installation checks, Testing of all equipment’s through suitable instruments & commissioning.
• Signing of performance report and collecting feedback & appreciation certificate from customer.
• Site learning feedback convey to respective functions for improvement action in weekly call.                                                                                  
• Coordination with factory for attending material and other warranty related issues.                                                     
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Diploma In Electrical & Electronics Engineering (EEE) with aggregate >7.5
• Excellent soft skills and basic knowledge of all Microsoft applications.
• Preferably resident of North/Western part of India.
• Dedicated, focused, innovative and energetic personality.
• Proficiency in both spoken & written English language is required.