Field Service Coordinator

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Responsibility for planning the field service activities in order to:​
• Progress service jobs and provide information to all key stakeholders,
• Create an excellent customer experience.

Service Operations of Alfa Laval MEA is looking for a Service Coordinator who is experienced handling Contracts / Service / Performance agreements, to be located in Pune, India. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

Key Responsibilities

•    Manage and coordinate Service agreement contracts for Middle East and South & East Africa.

•    Liaise with customers in order to plan and coordinate the service jobs in accordance with their requirements

•    Planning and daily management of service engineers work schedules.

•    Manage engineers' further actions/leads from service reports.

•    Ensure that jobs are executed according to importance in close cooperation with Team Managers •    Ensure timely control of order backlog and credit queries and booking the service hours in the relevant ERP systems.

•    Monitoring of special tools, certifications and vaccinations etc.

•    Monitor and effectively utilize FSE''s on Service agreement jobs.

•    Act as a mentor for FSE in competence development programs. 

•    Full ownership on effective management of Service agreements across the region and achieving forecasted hours to actual utilized hours.

•    Inventory management on spares associated with Service agreement orders.

•    Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.

•    Perform as Field Service Coordinator role for Middle East and Africa on ADHOC projects and vacation cover of respective coordinators

•    Support service operations in adhoc initiatives and field service transformational initiatives. •    Participate in training programs, conferences, meetings etc.

•    Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.

•    Reporting / analysis of service agreement data and present to management when required.

We are looking for a Graduate Engineering / Business or any equivalent discipline who has thorough knowledge. Ideal candidate should have strong data analytical, communication & coordination skills who works in a structured, quality & cost -conscious manner to provide our customers with high-level of service. It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.

Further, good communication skills in English, spoken and written are essential along expertise in Microsoft Office products.

Workplace & Hierarchy 

The position is located in Alfa Laval India Pvt LTD, Reporting to Regional Field Service Manager located in Dubai.                                                                                                     

Candidate profile

•    Experience in Project management / coordination handling a team of technical staffs. 

•    Fluent in English - verbal and written.

•    Experience in leading technical teams in a remote environment.

•    Good cross-cultural communication skills. 

•    Experience from working in an international context and across borders with colleagues and customers from other cultures.

•    Good reporting skills. 

•    Experience of working in CRM systems and planning tools.

•    Data analytical skills, advanced Excel and Power BI will be an added advantage

Background

•    A Graduate in Engineering / Business or any equivalent discipline.

•    Minimum 4-5 years in relevant field

•    High business analytical and presentation skills •    Strong communication and interpersonal skills.