Job Description
This position is responsible for supporting commercial operations with pre- and post-sale, field-based performance and support of technical applications using Incucyte, iQue and Cell Celector related reagents and consumables.
Roles and Responsibilities:
Customer Support – e-mail, phone, TeamViewer, site visits
- Identify customer needs and/or problems, and be knowledgeable in BioAnalytics portfolio (iQue, Incucyte, CellCelector). Introduce solutions to needs/problems where appropriate.
- Communicate with Service technicians to ensure BioA instrument(s) is functioning properly
- Product Demonstrations: Help develop detailed experimental plan, expected outcomes, and set expectations.
- Identify necessary reagents (cell lines, kits, etc.) and make recommendations which fit customer’s needs
- Help in assay set up/train relevant lab personnel – biological, instrumentation, and software.
- Establish/New customers
- Conduct On-site and remote trainings of the BioA instrumentation and software
- Provide support as necessary regarding assays they are currently running.
- Help develop protocols and train on expansion into new application areas where there is interest/or need.
- Maintain access to Sartorius most recent literature and marketing information so that they can be provided to customers with a need.
- Collect product development feedback from the field
- Identify edits in sales collateral (manuals, application notes, etc.) and product offerings, and participate in their revision.
- Conduct customer meetings and seminars
- Must have intimate knowledge of BioA product line and applications
- Research/Present publications containing BioA data
- Bring together internal and external Sartorius personnel when necessary
Travel Expectations:
- This position will require travel not to exceed 75% (3 weeks per month)
- Scheduling of site visits will be your responsibility in conjunction with Account Managers, subject to approval by regional FAS manager.
Background/Qualifications
- Masters/PhD in Cell Biology, Biotechnology or Lifesciences preferred with a min of 2-3 years of industry experience.
- Previous field experience in a similar field application scientist/technical support role OR combination of lab experience with customer support roles (e.g. work in core lab facilities, CRO, Biopharma)
- Necessary skills: microscope/image processing, flow cytometry, cell biology, cell culture, ability to understand different areas in cell biology research (e.g. neuroscience, immunology, oncology), excellent written/oral communication skills
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
