Amazon.in's Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.
Responsibilities include:
• Assist with investigation and root cause resolution for high impact FBA Merchant and Customer Issues.
• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Technical Account Management for Merchants (TAM) and Customer Service (CS) associates.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Knowledge of Excel at an advanced level
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