JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facility Manager - Soft Services
What this job involves:
As a Facility Manager specializing in soft services at JLL, you'll play a crucial role in shaping a brighter way for our clients and fellow employees. You'll oversee and coordinate various non-technical services that enhance the workplace environment, ensuring optimal comfort, safety, and productivity for building occupants. In this position, you'll have the opportunity to embrace innovative ways of working and contribute to our culture of collaboration, both locally and across the globe. We believe in empowering our team members to thrive, and as such, you'll be encouraged to bring fresh ideas and solutions to the table.
What your day-to-day will look like:
• Manage and coordinate soft services, including cleaning, security, reception, and catering
• Develop and implement service level agreements (SLAs) with vendors and internal stakeholders
• Monitor and evaluate service quality, ensuring compliance with contractual obligations and industry standards
• Lead and motivate service teams, fostering a culture of excellence and continuous improvement
• Manage budgets and optimize costs while maintaining high-quality service delivery
• Collaborate with internal teams and external partners to enhance overall facility management strategies
• Address and resolve customer inquiries and complaints promptly and professionally
Required Qualifications:
• Bachelor's degree in Facility Management, Business Administration, or related field
• Minimum of 5 years of experience in facility management, with a focus on soft services
• Strong knowledge of industry best practices and relevant regulations
• Excellent leadership and team management skills
• Proficiency in facility management software and MS Office suite
• Outstanding communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects simultaneously
Preferred Qualifications:
• Master's degree in Facility Management or related field
• Professional certifications such as FMP (Facility Management Professional) or CFM (Certified Facility Manager)
• Experience with sustainable facility management practices
• Multilingual capabilities
• Experience in client-facing roles within the real estate or facility management industry
At JLL, we support each other's wellbeing and champion inclusivity and belonging across teams. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success. Apply now and be part of a team that's shaping the future of facility management!
Location:
On-site –Gurugram, HR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
