Facility Manager - Experience services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Facility Manager (Soft Services) actively manages and coordinates the delivery of the “World’s Best Workplace” on office floors, workplace, and cafeteria floors across all Service lines.

• Is responsible for providing customer service & assisting people.
• Monitor Daily manpower status & manpower deployment sheet.
• Review manpower shortage & absenteeism.
• Review daily attendance tracker - W.off / C. Off / NH.
• Monitor vendor partners daily briefing.
• Prepare and monitor work schedule – Daily / weekly / FN / Monthly. Monitor vendor partner daily / weekly duty roaster.
• Prepare Executives duty roaster. Prepare and track Executives / vendor partners training schedule.
• Review proactive / reactive ticket / 52-week cleaning tickets / pest activity tickets analysis.
• Monitor distribution desk operations.
• He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given times.
• It is the responsibility of the Facility Manager (Soft Services) to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area.
• Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams.
• Assisting professionals with a right sized meeting room depending on room size and number of people.
• Review CWS Clearance on daily basis. Review stationary consumption, stock inventory process.
• Review business card requirements & status. Monitor A4 paper consumption, stock details.
• Review CWS own projectors, TV status. Monitor HK , Pest  & Garden store management – Bin card process , store inventory register , material stacking limit.
• Indent process ,Stock audit. Sharing monthly cleaning chemicals & consumables indent to Schevaran team.
• Implement & Review JLL technology tool – Efit – M-check list.  Implement & Review IMT store inventory process.
• Implement & Review associate feedback – get the associate feedback through POS tab on weekly basis in all RTO / Flexi operation floor.
• POS analysis on regular basis. Implement & Review better place attendance tool on regular basis.
• Prepare and share XS Monthly dashboard.
• Prepare and share CWS – BI dashboard on monthly basis.
• Conduct and review Vendor KPI on monthly basis. Conduct vendor partner R&R on quarterly basis.
• Monitor Schevaran Cleaning Equipment’s Monthly PM Service .
• Monitor Garden Equipment’s PM Service with in-house technical team.
• Prepare Garden Maintenance monthly activity tracker and follow up.
• Prepare Pest control monthly activity tracker and follow up.
• Prepare BAU / LFO 52-week cleaning scheduled and follow up.
• Prepare 52-week cleaning calendar / pest control / Garden maintenance / Carpet & Chair shampooing calendar.
• Prepare associate engagement calendar / Floor connect calendar / Dipstick survey calendar.
• Conduct floor connect based on calendar and get the feedback from associate.
• Conduct Engagement program – stress buster games to associate and vendor partner team.
• Monitor and review JLL Assets like EFIT mobile , NFC Card , Better place mobiles , Tab, POS Tab, Shift Mobiles etc.
• Maintain umbrella stock and review on regular basis Review Printer / Shredder machine status on regular basis.
• Monitor and disposal general waste -Paper waste , metal waste , plastic waste , wooden waste , glass waste etc.
• Monitor and dispose daily garbage from site. Handling BCP kits stock and distribution.
• Monitor Dormitory status / Moms lounge. All block terrace / periphery area / utility area / ODCs/ critical rooms / Meeting room / Conference room / STP Plant / PUMP House / chiller area / DG area take walk around on regular basis.
• Monitor and Upkeep corporate Floor maintenance. Prepare and share war room report.
• Prepare and share Vested joint walkaround on monthly basis. Connect and review executive roles and responsibility on periodically basis.
• Connect with vendor partners team on weekly basis.
• Prepare and share training reports – training attendance, training evaluation , skill matrix on monthly basis.
• Prepare and share Contract Employee details on monthly basis.
• Monitor and maintain drinking water bubble top jars stock. Review Budget vs Actual on monthly basis.
• Prepare and share XS Opex. / Capex budget. Prepare and track PR – PO Status on monthly basis.
• Adhoc PO – prepare BOQ and get the approval from FM and raise the PR.
• Raise the PR and coordinate with vendor related activities -Carpet shampooing / chair shampooing / marble polishing / granite polishing / workstation fabric shampooing / Façade glass cleaning / ULV Treatment activity. All vendor related activities – Prepare WCC and get the sign off from FM / KAM on time.
• Review all vendor related work invoice in Jll Capps tool and approve on time. Follow up with vendor partners for getting compliance documents – for internal and external labour compliance audit.
• Monitor Key management – Runner key , Critical room keys, Terrace door keys , ODC door keys on regular basis Conduct store audit on monthly basis at HK, PEST, Garden, Store management , Stationary etc...

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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