Facility Executive - Soft Services

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Job Title: Soft Services Executive

Location: Devanahalli, Karnataka, India

Job Overview: We are seeking a dedicated and efficient Soft Services Executive to join our team at the Devanahalli site. The ideal candidate will oversee and coordinate various soft services to ensure a clean, comfortable, and well-maintained environment for our clients and occupants.

Key Responsibilities:

Housekeeping Management:

• Oversee daily housekeeping operations, ensuring high standards of cleanliness throughout the facility
• Implement and monitor cleaning schedules and routines
• Conduct regular inspections to maintain quality standards
• Manage inventory of cleaning supplies and equipment

Landscaping and Grounds Maintenance:

• Coordinate landscaping activities to maintain the aesthetic appeal of the site
• Ensure proper upkeep of green areas, including lawns, plants, and trees
• Oversee pest control measures for both interior and exterior areas

Waste Management:

• Implement and monitor effective waste segregation and disposal processes
• Ensure compliance with local waste management regulations
• Promote recycling initiatives and sustainable waste management practices

Front Office and Concierge Services:

• Oversee reception and front desk operations
• Manage visitor management systems and protocols
• Coordinate mail and courier services

Food and Beverage Services (if applicable):

• Liaise with cafeteria or food service providers to ensure quality and hygiene standards
• Monitor customer satisfaction with food services
• Assist in organizing catering for special events

Vendor Management:

• Manage relationships with soft services vendors and contractors
• Monitor vendor performance and ensure adherence to service level agreements
• Assist in the procurement of soft services and supplies

Health and Safety:

• Ensure compliance with health and safety regulations in all soft services areas
• Conduct regular safety audits and implement improvements
• Coordinate with the HSE team for training and awareness programs

Client Relationship Management:

• Act as the primary point of contact for clients regarding soft services
• Address and resolve client complaints and feedback promptly
• Conduct regular client satisfaction surveys and implement improvements

Reporting and Documentation:

• Prepare and submit regular reports on soft services operations
• Maintain accurate records of service delivery, inspections, and incidents
• Assist in budget preparation and cost control for soft services

Team Management:

• Supervise and coordinate the soft services team
• Provide training and development opportunities for team members
• Ensure efficient manpower allocation and shift management

Qualifications:

• Bachelor's degree in Facility Management, Hospitality Management, or related field
• 2-4 years of experience in soft services management, preferably in a corporate or commercial setting
• Strong knowledge of best practices in housekeeping, and other soft services
• Familiarity with health and safety regulations and ISO standards
• Excellent communication and interpersonal skills
• Proficiency in MS Office and facility management software
• Ability to work in a dynamic environment and handle multiple priorities
• Willingness to work flexible hours as required.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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