Overall objective The F&A Coordinator supports the F&A Manager to drive smooth facilities operations at the site prioritizing the employee experience by supporting all the employee touch points like the concierge operations, white glove services, M.I.C.E, Occupancy planning, Tools & Technologies, Merchandise, Access & Badging, Courier/Shipments, Transportation & Food program.
Responsibilities
Manage all employee touch point services for the respective city.
Act as back up to the other cities of operation as needed.
Support to develop standard operating procedures for Facilities and Admin services.
Ensure high level of employee/visitor satisfaction by providing prompt and courteous services and establishing friendly rapport with end users.
Maintain strong relationships with end users and understand their unique needs.
Handle client inquiries, complaints, and requests with professionalism and efficiency.
Manage daily operations, scheduling, and logistical support for concierge services.
Manage the employee/Visitors check-in to check-out procedures in an effective and efficient way.
Coordinate and manage on ground M.I.C.E logistics with the team.
Execute small to big office moves.
Manage the ordering and stock management of merchandise including access and badging.
On ground Transport operations management from all aspects like technology, employee booking to feedback/escalations, Driver/Vehicle compliance to be met as per service delivery and Ad Hoc transport bookings are managed effectively as per the standard operating procedures.
Manage the cafeteria and Pantry operations with utmost attention to food safety, customer experience, business continuity and P2P cycle.
Experience
6 to 8+ years of experience in hospitality and facilities management.
Experience as a concierge in a IT/ITES set up Knowledge of concierge services and best practices.
Background in the hospitality industry, ensuring high-level service standards.
Skills and Competencies
Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.
Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.
Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.
Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively.
Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.
