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Job Description:
Summary:
Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.
In carrying out these duties this individual will draw on his/her previous AR & Billing experience.
The specialist must comply with the established UPS policies and procedures.
Job duties and responsibilities:
ØIdentifies and resolves basic and routine issues impacting payment
ØOvercomes customer objections concerning payments and assists them in understanding their account terms
ØUtilizes payment options and negotiates payment arrangements
ØFollows prescribed escalation procedures
ØProvides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
ØSubmits recommendations to write-off account balances
ØMonitors and maintains assigned queue of customer accounts
ØKeeping and improving customer relations
ØPrepare & publish reports to senior management as required
ØCarry out exceptional coordination with various departments to ensure great customer experience
Knowledge and Skills:
ØStrong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
ØExcellent analytical and problem resolution skills
ØDesire to work in a position requiring extensive phone and email communication
ØAbility to work in a highly measured, fast-paced, production environment
ØWorking knowledge of MS Office and databases
ØBachelor’s degree
ØPrior inbound/outbound calling experience - preferred
ØAccounts Receivable, Collections & Billing knowledge – REQUIRED.
ØComfortable to work in any shift timings as per process requirements
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.