Job Description
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Grade 8, Europe COD Team, PuneJob Summary: Cash On Delivery Co-ordinator is responsible for cooperation between center operations, customers and other UPS departments to ensure the money for COD shipments is collected and the right amounts are paid out to our customers for VOG shipments.The COD coordinator must comply with the established UPS policies and procedures.This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He / She performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail and other duties as assigned. This position may deal with confidential material on a regular basis.Job Duties:Answering customer queries (calls, e-mails, ECM) regarding UK-IE shipments.Preparation and follow up on daily cashbook and reconciliation statementsFollow with the Cashiering Centers on the missing paymentsPreparation of multiple daily / weekly / monthly reports for the COD processHandling exceptions (rejected payments, queries from different departments)Daily, Weekly and Monthly KPI report and the follow up on them for all COD shipmentsSkill Requirement:Good and effective communication in English (Speak / Write)Good MS excel knowledge.Proactive approachExcellent interpersonal skillsAnalytical and problem-solving skillsMust possess research & reasoning skillsMulti-tasking & decision-making skillsEye to details and should meet stringent timelinesAbility to work in a team and individually with internal and external customersBasic knowledge of accountancy (Cashbook / Journal)Ability to maintain a high level of accuracy in reportingPre-requisitesShould have experience of working within COD process.Should be familiar with COD applications and systems. Have an excellent attendance track recordShould be flexible with shift timings & working days as per the business requirementShould have Strong Customer Orientation, understanding customer services issuesShould be Self-Driven, Influencer and PersuasiveEmployee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
