Provide reliable technical assistance to internal and
external customers. You will provide professional coverage of Technical Support
Helpdesk. You will support focus on accuracy, timely feedback, and customer
satisfaction. You will drive timely identification, investigation, resolution,
root cause analysis and replication of technical issues. You will build
internal relationships to expedite complicated cases. You will develop broad
understanding of customer needs. You will support the knowledge-sharing
mindset, methodology, and tools. You will help develop Technical Support
processes. You will ensure proper documenting and recording of all activity and
communication. You will address systemic coordination issues.
Key Responsibilities
Responsible for providing Remote Service Support for Honeywell applications and products at customer locations for direct customers and Honeywell Chanel Partner customers.
Responsible for delivering day-to-day remote service operations under the supervision of the HBOC service supervisors.
Responsible to deliver 24/7/365 Fixed Night Shift - Alarm Monitoring, Online/ Telephone support, Remote Adjustment and Fault Finding with Resolutions.
The role will deliver remote preventative maintenance tasks based on the schedule and corrective maintenance.
Responsible to deliver day to day task defined as part of skill matrix including goals.
This role requires 5-7 years of experience in the specific domain or any automation industry.
Act as an escalation point for customers & sites and HBOC L1 Professionals.
Facilitate issue identification and analysis.
Investigate and resolve technical issues.
Track requests resolution.
Provide technical training.
Build relationships with customers.
Test products & software.
Develop and share knowledge.
Remote Engineer responsible for providing basic BEMS support to Customers and Field Engineers.
HBS Productivity Tools.