Job Description
ROLES & RESPONSIBILITIES
Primary position
Objectives
- To achieve faster turnaround of rake & containers
- Ensuring proper documentation related to S/line, customs, and Railways.
- To ensure compliance related to EXIM, customs & Railways.
- Ensuring Proper Customer Correspondence and relationship
- Ensuring Operational KPIs are achieved.
Position impact
- Customer satisfaction
- Operational requirements
- Rail operations
- Operational Safety
- Inter/Intra/External dept communication and relationships
Key Responsibilities
- Responsible for smooth and safe operations in yard, rail & warehouse (EXIM/Domestic).
- Ensure timely gate in and gate out operations as per SLAs.
- Ensure to prepare various reports & showing with concerned in time.
- Ensure there should not be any revenue leakages.
- Plan to utilize equipment optimally and its proper management.
- Ensure to bring efficiency in operations by providing best timely service to customers.
- To have zero customer complaints.
- Cost saving initiatives.
- To follow safety and security norms of the company strictly and its implementation on the ground.
- To maintain relationships with internal employees as well as with external vendors/ Customers/ Govt. authorities.
- To follow strictly the SOPs of Yard, Rail & warehouse operation
- Ensure proper entries in the Yard and Operation Software.
- Maintain and manage inventory both container and cargo.
- Ensure timely loading/unloading of Train as per TAT.
- Overall responsibility for Warehouse operations.
- Understand the process and undertake activity to ensure execution at optimum cost.
- Managing Teams off-roll and on-rolls within the Shift for peaceful working.
- Maintaining Customer Level Operations SLA
- Maintaining HSE Standard and submission of reports.
- MIS and Productivity Monitoring.
Limits of authority As per Policy
QUALIFICATIONS & COMPETENCIES - Good Communication skills in English language, both oral and written.
- Qualification – Graduate / Experience - Minimum -5 years.
- To have very good knowledge of word, excel & PPT as well as Software.
- Prior experience in similar / related role will be preferred.
Job Details
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Job Location
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India
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified