Job Description
Vantive: A New Company Built on Our LegacySince last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.• Effectively manage and process complaints and/or MDRs, which includes performing daily tasks associate with processing complaint files and MDRs across multiple product lines, which may include:o Opening complaint records.o Collecting necessary complaint information.o Performing follow-up with the customer (written and verbal).o Determining reportability of complaints.o Creating associate Regulatory reports (e.g., MDRs) per regulations.o Evaluating complaints for need to investigate and coordinating sample retrieval.o Responding to customer complaints (written and verbal).o Timely closure of complaints, as per procedure.• Effectively manage workflow, identifying and escalating issues.• Triaging internal and external communication for complaints.• Participate in continuous improvement efforts and projects, as assigned.• May mentor and/or provide training & guidance to new team members.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
