At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose: Management and administration of online and classroom based trainings for Vodafone global businesses including functional and system administration.
Key accountabilities and decision ownership:
• Create and update classroom and online courses/trainings in the Learning Management System (LMS)
• Load, test and trouble shoot e-Learning content and liaise with content owner to resolve any issues before publishing
• Enrolment/Mark attendance of learners for classroom sessions where this has not been carried out online
• Become a virtual member of the LMS community / Academies representing the Global Shared Service Centre and identifying new requirements and areas for process improvement
• Deliver learning requests/tasks within the KPI’s set (e.g. SLA, TAT, Quality)
• Scheduling and execution of planned training
• Track and Monitor attendance, feedbacks and effectiveness. Share with respective stake holders and raise flags when required
• Managing learning management system.
• Vendor management, instructor evaluation
• Helping trainees in solving all training queries
• Overall management of all calendar and ad hoc program
• Maintaining training material, approved instructors, and contents repository
• Marinating financial (PR/PO) tracker
Providing all relevant reports based on training data. Coordination with SCM (Supply Chain Mgmt.) team.
• Marinating and updating Training Process and procedure documents repository
• Introduce and Implement ideas for training assessment/effectiveness measures improvement
• Delivers Training Programs / Modules based on training plan requirements and according to a business-driven schedule
• Designs and implements proactive communication plans to ensure that training and development initiatives are communicated effectively to global audiences.
Core competencies, knowledge and experience [max 5]:
• 2-3 years work experience in training/HR operations
• Domain knowledge for e-learning, classroom and virtual class learning administration in any LMS platform
• LMS configuration, LMS administration, SuccessFactor knowledge (desirable)
• Advantage if worked in Shared services environment
• Should be able to converse effectively with global employees/stakeholders
Must have technical / professional qualifications:
• BSc/MSc/BCom/BA/BBA/MBA
• Training and Development/LMS knowledge (preferably SuccessFactor)
• Basic MS Office
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.