Job Description
Position
Executive – Enterprise Department
Express Business, Customer Service
Location
Job Band
2
Reports to
Manager
ROLES & RESPONSIBILITIES Key responsibilities
- Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
- Prepare detailed reports, as required, for customers and internal consumption.
- Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
- Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
- Perform first level root cause analysis
- Any critical escalation from client related to closure has to be highlighted to senior level,
- Arrange for expedited service recovery for shipments, when necessary
- Revert back to the client with update/closure in the given timeline.
- Need to share the closure file with every client.
- Responsible for billing and payment collection from the customer.
- Maintaining an accurate record of all existing and potential customers.
- Responding to customer inquiries in a timely and professional manner.
QUALIFICATIONS & COMPETENCIES
- Graduate
- Minimum of 2 -5 years of experience in customer service
- Good communication and listening skills.
- Should be a team player
Job Details
- Job Location
- Bengaluru India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified