This role is responsible for managing the transaction process roles including and not limited to Accounts Payable, Accounts Receivables, invoice generation, credit control, expense and cash management queues, in accordance with performance and quality standards, defined in relevant service level agreements
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Job Description:
Review, document and resolve queries as required ensuring quality communication and resolution
Performing or reviewing reconciliations of bank accounts, customer accounts or other relevant control related activities.
Inputting data and / or managing shared mail inboxes
Ensuring adherence to best practice and policies for the given area.
Manage incoming calls, emails & QLS distribution efficiently across the resource
Manage payment & refund expectations for both external & internal stakeholders, chasing delinquent accounts for Capita
Raise invoices & credit notes in SAP both singularly & en mass in a timely & accurate manner
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