Executive - Customer Service - Rail & Inland Terminals - Hazira

Key responsibilities

• Updation of Forwarder’s DAR & sends that to respective forwarder & customers. 
• Updation DAR & send to respective shipping line offices. 
• Once stuffed container comes to ICD with original Papers, handover to concerned person. 
• Weighment slip / Buffer shifting / Examination shifting / labor arrangement coordination with SIC. 
• Shipping line seal & safety seal management with CHA.
• In case shipping line seal is missed, coordination with line for the arrangement of new seal for CHA. 
• Container selection coordination with our field staff.
• Liaison with client/ Forwarders regarding their dispatch plan for next day.
• Empty repo plan share & coordination with TPT desk.
• Factory stuffing & DE stuffing plan share with TPT desk.
• Container placement job order arrangement from line surveyor & handover to TPT desk. 
• Export load plan preparation after discussion with seals team. 
• Sharing of Export load plan with Ops team for Mundra/Pipavav by train. 
• Import Shipment Updation in Capella
• Activity Detail of Shipment which was dispatch by Road/Rail to Prashant Sir for Billing Purpose.
• MIS Report.
• To follow safety and security norms of the company strictly and its implementation on the ground.

Qualification & Competencies

• Good Communication skills in English language, both oral and written.
• Qualified Degree with 05 years’ experience
• Excellent command in Customer Services.