1) Perform Sales and Delivery Order, NCM
2) Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
3) Support Credit Management, Billing and Accounts Receivable Follow-up
4) Manage Master Data maintenance process to ensure effective order management
5) Order Accuracy with specific focus on the following fields , as applicable, incoterm, RETA, Test IDS & Shipping instruction, LC term , Partner role , Plant code, arrival port etc
6) Handle customer complaints via Non conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product / product quality related complaints. Capture customer expectations/ requirement and feedback to BU / Functions
7) Support implementation of business rules related to customer order management process
8) Provide order status report and track customer orders, transactional report creation &circulation and timely following up for documentation.
9) Contribute to further development of customer care within CC and fostering a culture of customer focus in the team.
10) Support Sales team for maintaining their forecast in BWDB/ Sales Force/ APO.
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