Job Description
Exec, Client Care Ctr Service-(2400004156)Job:Retail BankingPrimary Location:Asia-India-BangaloreSchedule:Full-timeEmployee Status:PermanentPosting Date:25/Jun/2024, 5:35:31 AMUnposting Date:OngoingJOB SUMMARY
- In charge of day to day management of team and accountable for their results
- Set targets, review results, deal with individual performance and manage delivery of KPIs
- Ensure that team meets required Targets
- Manage, motivate and train team to ensure that performance is optimized
- Ensure that team is not providing any incorrect information or mis-selling to customers
- Regular review with the team on the performance
- Assist in job performance evaluations
- Assist teams in improving Productivity
- Handle escalation
- Identify & report training needs
- Scheduling, if applicable
- Identify pain areas. Process improvement to be initiated
- Find solutions/ensure outcomes/ result orientation
- Monthly review and reporting on KRI/KPIs
- To reduce the attrition rates and maintain it within the limits prescribed by the organization
- Ensure self and team compliance with all applicable rules / regulations and group policies
RESPONSIBILITIES
Scheduling, if applicable
- Identify pain areas. Process improvement to be initiated
- Find solutions/ensure outcomes/ result orientation
- Monthly review and reporting on KRI/KPIs
- To reduce the attrition rates and maintain it within the limits prescribed by the organization
- Ensure self and team compliance with all applicable rules / regulations and group policies
Strategy
- Awareness and understanding of the Group’s business strategy and model appropriate to the role
Business
- Awareness and understanding of the client care centre inbound role and the impact of economic and market environment in which the Group operates
Processes
- Responsible for executing and supervising the Service Levels, identifying the business opportunities, challenges, constraints which needs to get highlighted and bring in controls
Job Details
- Job Location
- Bengaluru India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified