Amazon currently seeks a creative, dynamic and experienced Manager to lead the growing FBA Support Ops team in Hyderabad (IN).
In Support Ops, our vision is to be the most trusted, cutting-edge Center of Excellence to empower our Selling Partners, Employees and Community to thrive with Amazon.
The EU FBA Support Ops IN leader will support the growing needs of the organization in Hyderabad and will coordinate a wide varieties of functions covering System Analysts, Program Support and Operations teams.
A successful people manager must be able to work independently and lead their team to achieve required results, be comfortable with ambiguity and maintain in-depth knowledge with good balance of wider view, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with very strong process improvement and operations management skills, strong people management abilities, good communication skills both written and verbal, and adequate program management capabilities. A person joining this role should be able to set short, mid and long term vision for their team and communicate program progress very crisply in various business reviews.
Key job responsibilities
- Lead an organization of 50-70HCs driving (1) Operations on Seller coaching, Escalation and Secure Inbound Process; (2) Automation journey for Defects and Support Ops; (3) Recovery Services Operations across Product improvement, Partner management and Ops services; (4) Support the coordination of System Analysts team
- Collaborate with various stakeholders teams in EU and WW such as Fulfillment Centers Operations, Tech teams, FBA Business/Supply Chain/Sales teams to drive operational excellence, improve process and products and ensure bench-marking WW.
- Leading holistic communications including strategic reviews & regular updates to Central team based in Luxembourg and stakeholders both in EU and world-wide
• 8-10 years+ of professional experience including 4+ years in people management or leading large teams;
• Strong experience in Operations and Program management or exposure to Sellers/Vendors/Customer Support set ups;
• Ability to think strategically and creatively whilst also executing operationally with high attention to detail and operational excellence;
• Demonstrated ability to interpret large amounts of data and make sound business judgements and recommendations;
• Demonstrated an ability to thrive with partial information, manage multiple, competing priorities simultaneously, manage trade-offs and evaluate new opportunities;
• Excellent verbal and written communication in English;
• Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.
• The ideal candidate will have experience in virtual research, analyzing data, seller communication and a strong customer focus.
• Any exposure Amazon Fulfillment Operations.