EQ Electronic Reliability Engineer Lead

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.   

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.  .
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

This is an EQ Electronic Reliability Engineer Lead role. At Barclays, every day is an opportunity to innovate, where you'll spearhead the evolution of our GTSM function by prioritizing technical system support and improvement in the areas of Application Stability & Reliability. This individual will focus on supporting the business by operating to improve reliability through observability and automation for repetitive Incidents, Improving Monitoring for early Incident Detection, Performance Improvement for Stability, Capacity Planning, Resiliency planning and execution, Problem Management. This role will lead a team which will become the true technical SMEs in the application landscape and have the most in-depth knowledge of the application configuration and settings, recovery process and improvement opportunities – constantly driving our Trading application environment forwards.  This role will support platform reuse of best-in-class Equities exchange connectivity and order management systems across Markets. The re-use of this technology is core to the Markets Growth Strategy (Markets One) and requires GTSM to provide a new Shared Services Support capability. The new model will be built around the existing EMEA Equities Electronic team, ensuring we balance support for Equities whilst also onboarding services for Rates, Credit, and other asset classes.

To thrive in this role you’ll need some previous experience in:

• Degree in information technology or computer science or any equivalent , should have experience in a business facing application development or support role in an Investment Bank. Extensive experience on application development/support and experience of leading a technical team/project preferably as a developer or development manager.
• Candidate should have a dynamic mindset and technical proficiency with deep understanding of system architecture , operating systems and networking principles. Proficiency in setting up monitoring tools and metrices to assess system health and performances.
• Proficiency in automating tasks and driving team to improve efficiency , reliability and reusability of components. Experience with incident response , root cause analysis , effective problem management to avoid reoccurrence.
• Ability to identify capacity issues and optimise system performance , and enhance scalability. Capability to align SRE goals with business objectives and drive long term reliability improvements. Clear and effective communication with both technical and non-technical stakeholders.

Additional skills include:

• Experience of working with databases , scripting technologies and hands on experience of working with Linux/Unix or Windows operating systems, middleware technologies. Experience in standard tool set: GIT, CI/CD, Scheduling, JIRA , Service Management/ticketing tool.
• Experience on monitoring tools like ITRS, AppDynamics, Splunk, Grafana etc. Knowledge of AWS/Cloud platform . Experience in IB Markets Technology and detailed understanding of IT Systems (F2B Flow) .
• Experience of leading/mentoring team member/s, guide or direct them on technical solutions. Clear understanding of Networking concepts. Effective communicator who can demonstrate strong influencing skills.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.