Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Work Location: Pune
In this role, you will:
The role involves a range of cross-functional and technical responsibilities hence a good working knowledge of IT concepts to effectively contribute to the environment and release management activities.
- To understand the release cycles within GPE and aligned testing associated with it. Manage the release deployment on various environments. Manage automation initiatives required for the stable functioning of the environments like healthchecks / monitoring.
- Triage and escalate High priority Incidents to get focused resolutions. Reduce overall downtime for end-to-end testing by identifying opportunities in environment upgrades.
- Communicate with regional/country project teams, technical leads and Asset teams. Drive root cause analysis with involved teams.
- Analyse issues monthly and run continuous improvement cycles for incidents. Raise engagement with partner application / other teams to facilitate the issue resolution.
- Engage and drive resolution where necessary; aiding support to SME’s from application teams to facilitate resolution.
- Report updates for ongoing issues to stakeholders, including exec level management. Communicate technical information clearly, simply and concisely.
- Infrastructure Management activities which comprise of critical vulnerability fixing, OS/DB/MQ patching, certificate renewals etc.
- Lead and mentor team to achieve above responsibilities successfully.
