Enterprise Key Account Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Position – Enterprise Key Accounts Manager

Your Opportunity

You as EKAM will build strategic customer relationships. On a broader level the responsibilities will be related to customer service, sales, marketing and public relations and to be the "face" of a company and help bring in new business and retain existing customers. You will also have an objective of raising awareness among / across the internal (Roche) team. You will report to Lead of EKAM

Key Activities

• Plan the strategy & new initiatives for designated EKAM (large groups of networked customers) for the current year as well as for long term (3-5 years) to substantially increase share of business in the EKAM segment
• Build Strategy in conjunction with the sales, service and marketing team to persuade customers to switchover Roche solutions
• Drive Profitable growth by engaging various levers such as new solutions, and high medical value solutions & completely map the customer right from identification to span of business to the business potential of that customer
• Plan Marketing Budget and engagements required for all account stakeholders

• Lead and collaborate with the team to achieve the goals (should have the capability – future requirement)
• Hold management board level discussions between enterprise accounts and Roche to co-create win-win strategic roadmap
• Manage customer relationship directly as well as indirectly through the sales force & ensure that the contracts are renewed regularly & manage entire KOL for the assigned accounts. Also able to upsell on new products & services
• Responsible for Information Management and reporting pertinent data with Business Unit Head on quarterly and annual basis
• Responsible for educating colleagues and customers on the latest product or service information
• Able to follow-up on new leads & update the rest of EKAM team on the updates regarding the same

• Proven experience in managing large key accounts from any luxury selling industries, concept selling, consultative selling experience would be an added advantage
• Ability to connect with C level customers on broader aspects related to entire account
• Experience in working with large MNC will be an added advantage

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.

Roche is an Equal Opportunity Employer.