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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Description:
The Email Systems Engineer is responsible for the design, implementation, maintenance, and
security of our Enterprise email systems, including Microsoft Exchange and Google Workspace.
The ideal candidate will have a deep understanding of email systems, networking protocols, and
security best practices.
Essential Job Functions:
● Plan and design email infrastructures that align with organizational needs and best
practices.
● Set up, configure and maintain Microsoft Exchange environment and Google Workspace
servers, including mailboxes, distribution lists, and security features.
● Ensure the smooth operation and availability of email services by performing regular
maintenance tasks and updates.
● Implement robust security measures to protect email systems from unauthorized access,
phishing attacks, and spam.
● Set up and manage Email encryption protocols to safeguard sensitive data in transit and
at rest including DMARC, DKIM and SPF.
● Deploy spam filtering solutions to minimize unwanted emails and protect users from
potential threats.
● Continuously monitor email systems for performance metrics such as latency,
throughput, and response times.
● Track email system availability to ensure uninterrupted service delivery.
● Identify potential bottlenecks or performance issues and take proactive measures to
address them.
● Diagnose and resolve email-related issues such as connectivity problems, mailbox
inaccessibility, or email delivery failures.
● Escalate complex problems to senior IT staff or external support teams when necessary.
● Implement a robust email system backup strategy to protect against data loss in case of
hardware failures or disasters.
● Regularly test backups to ensure they are reliable and can be restored successfully.
● Develop and maintain disaster recovery plans to minimize downtime and ensure quick
restoration of email services in the event of a disaster.
● Collaborate with other IT staff members to resolve cross-functional issues and ensure a
consistent user experience.
● Actively participate in IT projects and initiatives related to email systems, such as
migrations, upgrades, or security enhancements.
Required Qualifications:
● Bachelor's degree in Computer Science or a related field
● 5+ years of experience in email systems administration
● Experience with Microsoft Exchange and Google Workspace
● Strong understanding of networking protocols and security best practices
● Excellent troubleshooting and problem-solving skills
● Excellent communication and interpersonal skills
Desired Qualifications:
● Certifications in Microsoft Exchange and Google Workspace
● Experience with Active Directory
● Experience with PowerShell scripting
● Experience with virtualization technologies
● DMARC enforcement, monitoring and maintenance
● Experience with Proofpoint
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