Engineering Support Manager

Role Summary:This role of Engineering Support Manager is within the Risk Intelligence Engineering, LSEG Markets & Risk Engineering group. The group is responsible for the development of the technology platforms supporting key products including Connected Risk, World Check, and products in the Risk Managed Services space.The role includes managing issues, develop fixes, support releases, and perform general maintenance and administration tasks of the 3rd line technical team. Managing service requests and monitoring of services to ensure continuous service availability and performance.Ensures that all aspects of operability are delivered as part of the implementation process whilst ensuring that existing service levels are maintained or improved.Specific Responsibilities / Accountabilities:Strong technology expertise in Python, AWSDrive the team delivering the resilience Capex work mix of contractor/FTEsWorking closing with Project team & Service partners and drive efficiency in Incident Management, Change and Release management.Ensures processes are align with central teams, policy, and governance.Coordinating and management all relevant stakeholders.Ensure compliance with the Incident management processes; to ensure effective incident management and timely resolution for Corp tech applications.Provide a high level of technical expertise and support during Major incidents.Provides input to records, quality systems and management reports as required.Ensures appropriate & timely escalations when technology interests are being compromised to ensure the correct levels of management visibility.Identify & pursue opportunities for continuous improvementManage delivery of enhancements by working closely with Architects, Business, and end users.Skilled and experienced at conflict negotiation and problem-solving. Senior Stakeholder management.Ability to breakdown silos both inside and outside organization. Be able to shift opinion and use influence over positional power. Customer-oriented mindset.Qualifications: Bachelor of Science in Computer Science/Engineering, Business Administration, or related field; or equivalent work experience.15 + years of experience in the software industry.BenefitsWe are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.