The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Job Description:
Your way to impact
As a business operations project manager, you will drive key initiatives and projects that support our strategic objectives. Working closely with our leadership (SVP/VP levels), stakeholders, and our technology teams, you will ensure communications support to the GPS leadership team and broader global teams.
The program manager promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the GPS organization seamlessly. The position will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy. If you are passionate about identifying, developing and implementing AI drive solutions to streamline processes, improve productivity and enhance decision making across our GPS organization, we’d like to meet you.
Your day to day
Program management with business operations key responsibilities includes:
Create presentations, creatives and related content.
Develop materials to facilitate product performance-tracking forums (e.g., OKRs, KPIs) with cross-functional and cross-regional teams
Support the execution of AI-powered strategies to optimize internal operations and business processes.
Prepare program plans, drive execution & delivery of projects
Manage scope and milestones across project(s) to ensure completion of project(s) goals.
Identify and track project interdependencies to ensure timely and successful delivery.
Identify, track, prioritize, and drive resolution of project level issues, leveraging lessons learned from prior experience and work to address and mitigate systemic issues.
Monitor and measure progress to ensure that the projects are on track, document accurate status of projects.
What do you need to bring-
Professional experience requirements:
Overall 6 years of experience with 2 years in business operations and program management in a tech environment
Excel at storytelling and narrative building. Excellent verbal and written communications skills required in English
Proficiency with Microsoft Office Suite
Experience in Payments or Fintech industry will be an added advantage
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
Proven ability to:
Apply articulate thought leadership.
Gain and maintain leadership trust.
Navigate ambiguous situations successfully.
Develop and finalize executive presentations.
Tell a story, build a narrative, craft a storyboard, and develop PowerPoint slides.
An inherent bias to action.
Self-motivated and a self-starter with a “Can do” attitude
Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment
Sharp business judgment, detail oriented yet able to always see the "big picture"
Additional Job Description:
Subsidiary:
Travel Percent:
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.