Engineering Manager - System (Platforms)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description

• Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture
• Develop talent and grow your team into a high performing healthy development organization
• You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams
• As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals.
• Develop successful long-term code/service architectures that scales
• Define, measure and monitor the engineering solutions, continuously innovate to provide seamless and modern experience
• Setup solid engineering process and driving engineering excellence i.e. code line management, code reviews & standards, continuous integration/ continuous deployment workflows and tools.
• Review and drive engineering process improvements, make decisions about engineering tools and processes
• Being a technical leader, making decisions without higher level validation and supporting the team

Experience in leading technical teams in software engineering with platform mindset

• Strong experience in leading engineering teams shipping and deploying product to customers
• Passionate with the architectural design of large-scale, Design Patterns & SOLID principles, highly reliable, and highly available, especially around Microservices/API integrations, integrations with 3rd party systems.
• Expertise in one or more programming languages like Java, RDBMS (like MySQL/Oracle).
• Hands on experience in API Gateway, Kafka
• Cloud/SaaS experience, Infra knowledge of popular internet serving applications in AWS (preferred) or any other cloud and saas providers.
• Excellent problem-solving skills with a solid understanding data structures and algorithms
• Excellent interpersonal skills and can work with teams workings across various remote places

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.