Engineering Director - Cloud Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Enterprise Cloud team is looking for innovators to help us build world-class applications, Cloud platforms and infrastructure supported by integrated CICD, Observability and security capabilities.

As the Engineering Director - Cloud Operations, you will lead a team responsible for the smooth and efficient operation of our cloud infrastructure, incorporating SRE principles.  You will play a pivotal role in ensuring the reliability, scalability, and performance of our cloud services, driving operational excellence and reliability engineering across all facets of our cloud operations.

This role will help achieving the primary outcomes of the cloud strategy including better agility, innovation, and economics for all technology teams. 

Key Responsibilities: 

• Lead and mentor a team of cloud operations engineers and platform SREs, providing guidance and support in managing our cloud infrastructure with a focus on reliability and resilience.
• Collaborate with cross-functional teams to define operational strategies and implement best practices.
• Oversee the deployment, monitoring, upgrade, and maintenance of cloud resources, to ensure high availability, reliability, and optimal performance.
• Develop and implement robust incident management and escalation procedures, to minimize downtime and resolve issues in a timely manner.
• Continuously evaluate and optimize cloud infrastructure to improve reliability, efficiency, reduce costs, and maintain security posture.
• Establish key performance indicators (KPIs) and metrics, including reliability metrics such as SLIs, SLOs, and error budgets, to measure the effectiveness of the cloud platforms, reduce friction and enhance developer experience
• Provide regular reports and insights to senior management.
• Foster a culture of collaboration, innovation, and continuous improvement within the cloud operations team, promoting the adoption of SRE principles and practices.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in Platform Operations, API Support or Site Reliability Engineering (SRE), with a proven track record of leading teams in managing large-scale cloud infrastructure with a focus on reliability and resilience.
• Experience with DevOps practices and methodologies, including CI/CD pipelines, configuration management, and infrastructure as code.
• Must have experience of Kubernetes, Openshift, Infra as code frameworks, API Gateways, CNCF technologies, CI/CD tools, Cloud Native application architectures, and various public cloud services like AWS, GCP, Azure 
• Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment.
• Excellent communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and influence decision-making at all levels of the organization.
• Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, Google Cloud Professional Architect, or relevant SRE certifications are a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.