Customer relationship management
• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data
Sell
• Proactively generates opportunities from outside current customer base
• Handles RFQs
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE’s solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Is accountable for the project/order until Order Booking
• Is accountable for ensuring decision to tender (Gate 2) by Gate approver (for example based on discount authorities)
• Drives execution of her/his individual sales plan
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers